FAQ

Where do you ship?

We currently ship within the United States. All orders include complimentary USPS Ground shipping

Do you offer international shipping?

Not yet, but we’re working on it. If you're outside the US and interested in a piece, feel free to reach out at hello@sophiastones.com

When will my order ship?

Orders typically ship within 1–3 business days. You’ll receive a tracking number as soon as your order is on the way

Are your pieces one of a kind?

Yes! All of our collections are made up of one-of-a-kind pieces or limited editions. Even within the limited editions, every stone is unique, so no two pieces are ever exactly the same

What lengths are your necklaces?

Necklace lengths are listed on each product page, but here’s a quick guide:

  • 15"–16": Choker or collarbone length
  • 17"–18": Just below the collarbone
  • 19" and up: Lower on the neckline for a more relaxed fit

Many pieces include a 1"–2" extender for flexibility.

What materials do you use?

We use natural stones and high-quality materials like gold vermeil and sterling silver. You may notice subtle variations in each stone — it’s part of their natural character, and one of the things that makes every piece feel special!

Can I request a custom piece?

Reach out to us at hello@sophiastones.com — we’re always looking to work with people on custom orders. We can’t promise we’ll be able to take on every request, but we’d love to chat :)

Can I buy a necklace as a gift?

Absolutely! Just let us know at checkout and we’ll leave out the packing slip and wrap it with extra care. If you'd like to include a note, you can add it in the order notes section and we will be sure to include :)

How should I care for my jewelry?

To keep your natural stones looking their best, avoid water, sweat, perfume, and lotion. When not in use, store them in a soft pouch or jewelry box.

Can I return or exchange my order?

Because of the limited nature of our collections, all sales are final. If something’s not quite right, reach out to us at hello@sophiastones.com — we’ll do our best to make it right!